Refund policy

RETURN POLICY — FANIDENTITYLAB

30‑Day Return Window
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at welcome@fanidentitylab.store.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at welcome@fanidentitylab.store.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items
Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products (special orders, made‑to‑order items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure about your item, contact us at welcome@fanidentitylab.store.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14‑Day Cooling‑Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be unworn, unused, with tags, in original packaging, and you must provide proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at welcome@fanidentitylab.store.